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Online Shop

Guide

Online shop usage guide

  1. About online shopping

  2. About security

  3. Personal Information

  4. About the flow of order

  5. About payment method

  6. About shipping and shipping

  7. About returns

  8. About receipts

  9. Contact Us

 

1. About online shopping

This site is an e-commerce site that handles products for residents of Hakamada maintenance management properties. Apartment residents can purchase products at a lower price than usual.

 

2. About security

This site uses the services of Wix.com to create a website. Your personal and credit card information will be protected by Wix.com's SSL system. Please use shopping with confidence.

 

* Wix is ​​PCI DSS (Data Security Standards) compliant and incorporates an SSL (Secure Socket Layer) system that encrypts credit card information. Wix is ​​also certified by the PCI Data Security Standard as a first-class service provider and vendor. For more information, please visit Wix.com.

 

3. About personal information

Please refer to the privacy policy .

 

4. About the flow of order

This is the flow when ordering products using a computer.

1. On the screen of the product you want, specify the size and quantity, and click Add to Cart .

 

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2. Click to display the cart contents.

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3. The contents of the shopping cart will be displayed. Check the contents and quantity, and if there are no problems, click Proceed to checkout . If you want to change the quantity, please change the number in the box directly. You can also delete items added to the cart by clicking x.

In addition, the product price will be discounted by entering the coupon code distributed in the campaign, so please try it.

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4. The payment information input screen will be displayed. Enter your shipping information and click Next . If you have already created an account, you can save the trouble of inputting by logging in to the account.

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5. A screen for entering the payment method will be displayed. Please select your preferred payment method from 4 types.

  • If you chose a credit / debit card, enter your card information and click "Next".

  • If you choose cash on delivery, just click "Next".

  • If you select bank transfer or convenience store payment, you will be redirected to the payment screen of the payment agency service KOMOJU .

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6. Click Buy on the confirmation screen of your order to confirm your purchase. Please wait for the email from the person in charge regarding the flow after purchasing the product.

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5. Payment method

The following payment methods are available.

  • Bank transfer

  • Convenience store settlement

  • Credit / debit card

  • Cash on delivery

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6. About shipping and shipping

  • Delivery area: Limited to delivery within Japan. Please note that we do not ship overseas.

  • Delivery method: Yamato Transport (Takkyubin, cash on delivery)

  • Shipping fee: 700 yen nationwide * If the total purchase amount of the product is 3,980 yen (excluding tax) or more, the shipping fee will be free.

  • Cash on delivery: Yamato Transport's sales driver will collect the product price + cash on delivery fee from the purchaser when the product is delivered. You can pay by cash, credit card, or electronic money. The COD fee will be borne by the customer. A separate fee will be charged for credit card and electronic money payments.

[Cash on delivery fee]

~ 9,999 yen 300 yen

~ 29,999 yen 400 yen

~ 99,999 yen 600 yen

~ 300,000 yen 1,000 yen

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7. About returns

You can return or exchange the item within 7 days including the arrival date of the item. If there is a problem with the product such as initial failure, we will bear the return fee. Products will be shipped by Yamato Transport (Takkyubin). If the customer mistakenly orders the item, the return fee will be borne by the customer.

However, we cannot accept returns or exchanges of products in the following cases. Items that are more than 8 days old from the date of arrival. When accessories such as product tags, labels, and parts of products are lost or damaged.

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8. About receipts

Please use the "Usage Statement" included with the product.

  • Card payment: Please use the "statement of use" issued by the credit card company as a receipt.

  • C.O.D .: Please use the "Cash on Delivery Receipt" that the delivery company will give you at the time of delivery. In addition, the revenue stamp fee required for purchasing products of 50,000 yen or more is paid via the delivery company and is effective as a receipt.

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9. About inquiries

If you have any questions about the online shop, please ask from the chat box displayed at the bottom of this homepage.

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